The Bastard Operator From Hell
The Bastard Operator from Hell suffers from some temporary telephone trouble ...

"We might have a little problem with the UPS", the PFY calls as he passes, indicating with a sneaky nod the comms room. I grab the laptop with the UPS diagnostics on it and follow him.

Having no real need for the laptop I slip it onto the floor as soon as I'm inside and "stress test" any listening devices that may have been "accidentally" left there by the boss by inserting my pen into the cooling fan at the rear of the UPS

"What's the problem?" I ask, shouting over the noise of a plastic ballpoint being buzzed away by the heftiest cooling fins in the room.

"The boss has found out about the help line" he shouts, looking around warily, expecting capture and torture at any moment.

Oh dear. A great little money spinner that too. A reasonably simple idea in theory - automatically divert every newly disconnected phone in the company to an 0898 number which gives you sound computing advice.

Advice like "Your problem sounds like inadequate air cooling. The only possible solution is to water cool your computer. Go to the water fountain..." etc. Amazing how many calls a person receives once they leave - at 99p a minute - and yet more amazing how many phones don't have forwarding toll-bars.

As quickly as possible I ring the 0898 people and reluctantly shout to them that we wish to discontinue the service, then get the cheque sent on to my accountant under my little-known pseudonym of "Deceased". (no first or middle initials - Great for tax purposes). The figure they mention cheers the PFY and me up though. Obviously more calls than I'd imagined.

"How did they find out?" I ask

"I think I might have keyed in a typo the last disconnect and got a live one instead" the PFY confesses, with a due amount of trepidation.

Forgiveness being the key in times of crisis, I figure we bide our time looking like we're fixing the UPS until the Boss can't take it any more.

Minutes later the boss bursts in full tilt to collect what his listening device can't and collects my laptop with his shoe instead. His tardy reflexes divert his shoe mid-stomp so that he catches the side of it, flipping open its cover and sending him hurtling face first into a comms rack.

Nasty.

"Oooh" the PFY mutters, "I bet that hurt".

The look on the boss's face as he roughly extricates himself from the dangling cables confirms this guess..

"What the hell are you doing in here?" he snarls, dabbing at his grazed facials with his handkerchief

"Just checking out this noisy fan. It looks serious", I say, giving it a hefty jab out of his sight for old times sake.

Did I say old time's sake? I meant last time's sake. The fan, having had enough of the extra load of my pen, stops completely, emitting nothing but a tiny >click< and shuddering to a halt.

"BLOODY HELL!" the boss shouts over the UPS alarm, which is no mean feat considering it's made to be heard through the sound-proofed wall.

"SWITCH IT OVER T...o the other unit" he finishes as I press the Alarm Silence button

"There's not much chance of that", the PFY calls, bringing over the shredded remains of the laptop, the condition of which would seem to have got a lot worse in the last few seconds.

"Sorry about that", he says, "but someone left a cable laying on the ground ..."

We turn to the boss.

" ...which I tripped over."

"Well it's too late for that - get another one!" the boss shouts, self-preservation at the management meeting key in his mind.

"We can't", I chip in. "The backup's got a dead hard-drive that you wouldn't let us replace", I add, applying a recent situation to my advantage.

"Whew!" The PFY mutters, "wouldn't want to be in your shoes. It won't look at all good that - your budget being the cause a site outage ..."

"A SITE OUTAGE!?!" the boss gasps.

"Well, you did say that all faulty UPS units in the comms cupboards should replaced with a feed from the central UPS to cut costs ...", I add

The boss gets that hunted look.

"All right, what do you want?"

"I think you already know that", I smile, benevolently. Or is that malevolently, I always get those two mixed up.

Ten minutes later I have the printed copies of his telephone enquiry as well as the photocopies he hid in the safe just in case.

I pop back to the UPS as it's nearing its temperature cut-out point and demonstrate how simple it is to manually reset a fan circuit breaker ...

It's funny how things work out for the best, isn't it?

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